• Temporary full-time employment for a period of up to 12 months
• Enviable flexible working conditions in a creative, innovative environment
• Salary package up to $156,282. Package includes salary ($121,917 - $140,996), employer's contribution to superannuation and annual leave loading. 

A catalyst for creative expression and curious minds

The Museum of Applied Arts and Sciences (MAAS) is an executive agency of the New South Wales State Government. Embodying the best of design ingenuity and innovation, the Museum profiles one of the world’s great collections and is a highly successful interdisciplinary institution that sits at the intersection of the arts, design, science and technology and plays a critical role in supporting the brand and vision of the city. 

Access to the Museum’s exceptional collection is a cornerstone of the vision, opening up opportunities for engagement, participation and research. Deepening audience engagement, bringing the collections to life through hands on experiences and offering a variety of pathways through ideas and information is key to the delivery of our programs for people of all ages across our three sites: the Powerhouse Museum in Ultimo, Sydney Observatory in The Rocks and the Museums Discovery Centre in Castle Hill.  

The NSW Government is working with the Museum of Applied Arts and Sciences (MAAS) to build a truly iconic museum in Western Sydney. Planning will examine the possibility of an arts and cultural space in Ultimo that considers keeping some MAAS presence at the current Powerhouse Museum site. 

We currently have an outstanding opportunity for a talented individual to join the Museum at a time when it is embarking on this major transformation. This represents a once in a generation opportunity to develop a twenty first century museum that responds to growth, and the changing shape of Sydney, and to contemporary methods of content delivery, learning and collaboration.

The Head of Visitor Services & Venues manages all aspects of the Visitor Services team across multiple sites including, but not limited to, staffing, induction, training and development, performance management, reporting and WH&S; identifies ways to continually improve the customer service experience, improving work practices, and strategic policy and procedure development.

To be successful in this role you will need to possess the following skills, experience and attributes;

• A demonstrated track record of delivering high quality visitor experiences for diverse audience and stakeholders and management
• Excellent communications and relationship management skills
• Experience in solving operational problems quickly, cost-effectively and from an end to end people-centred perspective.
• A demonstrated knowledge of visitor needs and expectations, market trends, competition and performance benchmarking likely to affect the business.
• Experience of gathering and assimilating information to support decision making regarding priorities, along with balancing the needs and expectations of multiple stakeholders, with the aim of delivering positive, high quality, tangible business success.
• A demonstrated record of leading and directing a large multifunctional visitor facing team
• Demonstrate experience in effective strategic thinking, planning, budget forecasting and management and prioritisation in support of the development and implementation of business strategy.
• Exemplar leadership, interpersonal, organizational, and change management skills to facilitate a positive team culture and the gaining of support and commitment of the team to deliver quality business outcomes.
• Well-developed knowledge of relevant visitor facing systems such as ticketing and bookings, POS, CRM and events.

To get a full role description Click Here
MAAS website can be found at maas.museum

For information on applying for roles in the NSW Public Service Click Here  

As part of GSE Act compliance, your application must include:

Cover Letter - No more than two A4 pages. Must include short statements in response to the two targeted questions below (drawn from the Core Competencies required in the Role Description) There are no selection criteria to address

Resume - No more than three A4 pages. Must be up to date with current employment, and clearly details your skills and experience as relevant to this role. You must include 3 referee contacts (name, role, phone number and email address), clearly identifying a junior, peer and manager. We will not contact referees without your consent.

Question 1 – Please outline a time where you have coordinated a major event, outlining the challenges, internal and external stakeholders, processes and strategies across staffing and event management to ensure a high-quality experience outcome. How did you measure the success and on reflection what would you do differently?

Question 2 – Describe an example where you have had to re-define the standard of customer experience and align your team to meet this outcome. What strategies did you use to bring them and the wider organisation along with you and your vision? How did you ensure this new standard was maintained? What was the outcome for the organisation in meeting its strategic goals?

Your cover letter and resume will need to be submitted as PDF attachments on your candidate file application on I Work for NSW.

Other - The successful applicant is required to undergo and meet the cost of a National Police Records Check.

The Museum of Applied Arts & Sciences welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people with a disability.  If you have individual requirements that need to be accommodated to participate in the selection process and join the Museum, please indicate this in your application.