We have an opportunity for a high-performing Customer Experience (CX) Data and Systems Analyst to join our team on a permanent full-time basis.

Council’s Customer Experience and Business Improvement (CX&BI) department is responsible for frontline customer service, the implementation of a Customer Experience (CX) strategy and Banyule Service Promise as well as the development of an organisation wide continuous improvement capability.

The CX Data and Systems Analyst is responsible for delivery support of the CX Strategy through the analysis and administration of the Customer Relationship Management (CRM).  The role is process-oriented and requires close attention to detail and analytical thinking. The position requires in-depth knowledge of data analysis, reporting requirements, system analysis and system improvements such as managing customer request types, workflow configuration and other related process flows for local government. This role acts as the IT Liaison for the CX Strategy team.

To be successful you will need:

• Tertiary qualified in IT or business related discipline and/ or relevant experience managing systems including user permissions, customer data, customer requests and workflow configuration 
• Demonstrated experience in the development and presentation of performance reporting in dashboards and reports
• Skilled in analytical reasoning and communication
• Confidence in delivering training and representing team at meetings
• Proven ability to translate complex business requirements to technical requirements for IT partners
• Ability to develop strong working relationships and pro-actively collaborate with all areas of an organisation
• Evidence of COVID vaccination

Benefits:

• Salary range $99,898.26 to $111,452.72 plus super
• Permanent full time 38 hours, monthly RDO
• Supportive team
• Flexible work arrangements
• Ongoing learning and development opportunities, including health and wellbeing initiatives
• Greensborough location

Our Staff choose to align their career with Banyule by living the values of Respect, Integrity, Responsibility, Initiative and Inclusion, strong learning and development culture and the positive way we work in partnership with the community.

How to apply: 

For more information about this position please access a copy of the position description via the link below or to discuss your suitability, we encourage you to contact Suzanne Sealey at suzanne.sealey@banyule.vic.gov.au or 9490 4207 for a confidential conversation.

To apply for this position, please include your resume and cover letter addressing the Key Selection Criteria outlined in the position description. For more information on how to apply, please refer to the Application Guidelines via the link below.

Applications Close 11.45pm on: Sunday 2 October 2022

Banyule City Council is committed to being an Equal Opportunity and Child Safe employer, we value diversity and encourage people from different and diverse backgrounds to apply. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email employment@banyule.vic.gov.au or call 9940 4235. 

In accordance with Banyule's COVID 19 Vaccination Policy this position requires you to be vaccinated against COVID-19. If your application is successful and you are shortlisted for this role, you will be required to provide evidence of your vaccination status.