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ActewAGL has an exciting senior leadership opportunity! We are looking for an experienced and motivated leader to join our team as the Group Manager Customer Engagement.
Reporting to the General Manager Retail, you will be responsible for all aspects of the ActewAGL Retail customer experience. You will lead ActewAGL's primary contact centre (responsible for customer services and sales), and will have the ability to take a sophisticated approach to managing service delivery across electricity, gas and water customers.
Operational execution is key – you will take a well functioning, hard-working team to the next level. You will drive excellence in all customer touchpoints with a solution-focused attitude and a determination to find the best outcome. You will action strategies to improve CX which translate into quantifiable commercial outcomes.
We are an electricity, gas and solar retailer proudly based in the nation’s capital and for more than 100 years we’ve been an active part of the community. As the world around us continually changes, we want you to work with us to explore creative solutions to help our customers.
ActewAGL is an Equal Opportunity Employer which values diversity and inclusion. We encourage applicants from diverse backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a strong focus on gender balance within the organisation and encourage women to apply.
We boast a positive team culture that encourages and inspires. We are a team of forward thinking individuals and operate in a flexible and autonomous environment. We offer generous salary and benefits including competitive pay, subsidised gym memberships, leadership and professional development programs, staff rewards, recognition programs and much more...
To apply for this opportunity, you can log onto our online recruitment portal, submit your resume and a brief covering letter outlining the skills, experience and capabilities you have to be successful in the role, as outlined in the ''we would like you to have' section of the job advertisement.
To learn more about this exciting opportunity we encourage you to contact Rachael Turner, Acting General Manager ActewAGL Retail on (02) 6248 3655.
Applications close on Sunday 1st September 2019.