Alinta Energy (View other jobs from this organisation)
http://www.executivecareer.net.au/
With an owned and contracted generation portfolio of around 3,000MW, Alinta Energy delivers an essential service to over one million combined electricity and gas retail customers in Australia. We employ around 700 people throughout operations across five of Australia’s six states as well as New Zealand. With a decades-long history in Australia as an energy generator and retailer, we’re proud to deliver for our customers.
We’re determined to make energy more affordable and we are committed to securing an energy mix that delivers on this challenge. This includes working to deliver 1,500MW of large-scale renewable energy by 2025 as well as delivering innovative and lower-emissions energy solutions for major industrial customers.
We are looking for an experienced Head of Business Operations to join our dynamic and dedicated Customer Operations team based in Melbourne. Reporting to General Manager Customer Operations, you will be responsible for designing, documenting, improving and optimising the Customer Operations systems and processes, across the business.
Operationally you will manage the team responsible for the performance of our systems & processes across Billing/Metering, Sales Fulfilment and Customer Service. You will be a key contributor in our Retail Transformation Program of work, while delivering process improvement initiatives to our legacy systems.
Additional responsibilities will include:
To be successful you will have:
You will have the opportunity to lead a large, multi-dimensional team across a range of functions, while working in culture that drives innovation and is focused on maximising value for the organisation and its customers. By bringing fresh ideas, you'll challenge the way Customer Operations currently does business and work to develop processes to support our Retail Transformation work, in-line with industry best practice.
It’s an exciting time to join Alinta Energy, we are growing fast and need people who want to grow with us!
Let’s spread the positive energy together…
Working at Alinta Energy you will have access to a range of benefits, such as: