Division: WORKFORCE & INF SERVICES 

Unit: WORKFORCE & INF SERVICES  
Section:  WORKFORCE & INF SERVICES 
Salary:  AUD 153,483.00 per annum plus Superannuation (Remuneration stated is for the full-time position)
Employment status: Term Contract 
Employment arrangement: Full time
Location: Sydney CBD

Option to work under a 19 day month arrangement

At the City of Sydney our people are our most important asset and central to achieving our exciting and ambitious Sustainable Sydney 2030 – developing a green, global and connected city.

Join the City of Sydney and make a difference

• New role to drive improvement, business transformation and innovation
• Introduce a stronger Customer Centric approach
• Competitive remuneration – 3 year term contract

The City of Sydney is delivering a Green, Global and Connected City. We are seeking a talented individual to support this transformation and lead implementation of our improvement strategy. This position will support our ability to adapt and change at the pace we need to, in response to future demands and support our customer service and digital strategies.

In this role you will manage and implement a program of work that improves service experience and business outcomes, with a focus on delivering quality customer-centred processes and services.  

You will coach and develop teams working on multiple projects using improvement methodologies (including human-centered and participatory design methods and lean thinking), to facilitate service improvement and improve business outcomes. In doing so, you will help build the organisation’s capability to be adaptive and improvement focused.

Working with other senior staff, this role contributes to the City’s leadership for business transformation, innovation and service improvement.

About you

To be successful in this role you will have experience as a senior business improvement, service innovation or service design specialist.

You will be passionate about improving the design, efficiency, effectiveness and responsiveness of our programs and services – not just to cut costs, but to meet the changing needs of our communities and deliver a better experience for everyone.

At the City of Sydney you will join a dedicated team where individual effort is part of something much bigger – delivering great things for our city’s dynamic future

To apply:  Click on the 'Apply' button below to complete your online application. Please upload your current resume and address the essential criteria (selection criteria) as stated within the position description that demonstrates how you meet the requirements of this role. This role will require a National Criminal check and Pre-employment health declaration.

Position description: CLICK HERE to view or download the position description.

Applications must be made online via the City’s website by Monday, 29 January 2018.

For further information contact: Susan Pettifer, Director Workforce and Information Services on 02 9265 9221.

Employee Benefits: CLICK HERE for more information on the benefits of working in Council.

At the City we provide equal employment opportunity. We are committed to ensuring an accessible and inclusive work environment and encourage applications from people from diverse backgrounds and cultures.