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NSW Police Force (View other jobs from this organisation)

Operations Manager - InfoLink Unit, PoliceLink, Communications & Security Command - NSW Police Force - ExecutiveCareer

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First listed on: 25 November 2018
New South Wales Police Force

Operations Manager - InfoLink Unit, PoliceLink, Communications & Security Command

The Operations Manager leads and directs a customer service team responsible for ensuring compliance with the Government Information (Public Access) Act 2009 (NSW), subpoenas and other requests for information from external agencies served on the Commissioner of Police.
 
The Operations Manager oversights workload management and the necessary quality frameworks for all business streams within the InfoLink Unit. The role also leads continual improvement in customer satisfaction, efficiency and provision of services by developing and implementing business process improvement strategies.
 
Key accountabilities
  • Providing leadership and generating innovation for the command in a high volume, transactional environment to provide continual improvement in service delivery
  • Establish and maintain appropriate quality frameworks for all business streams
  • Maintain a High Performing Team environment to foster high morale, job satisfaction, motivation, performance and ethical behaviour in a high-volume environment.
  • Provision of strategic advice to the Manager as required based on comprehensive analysis and understanding of aspects of the GIPA Act and other relevant legislation.
  • Having a full understanding of NSW Police Force systems, protocols, procedures and culture and how these may impact the provision of information to external stakeholders.
  • Case management responsibility for information requests considered to be high profile or that may be contentious.
  • Coaching and mentoring team leaders to embed a culture of best practice in the workplace and support creative initiatives to ensure a highly motivated and engaged team.
  • Ensure appropriate determinations are made regarding the release of information in accordance with legislation and NSWPF policies and be accountable in meeting strict deadlines for the provision of information as required.
Key challenges
  • Ensuring legislative requirements and service delivery standards are met including dealing with customer contacts in a high volume, multimedia, contact environment.
  • Leading change through the introduction and implementation of process changes, quality frameworks and system upgrades to improve productivity and customer outcomes across all business streams.
  • Manage complex and sensitive consultations and negotiations with stakeholders, within agreed timeframes, given their varying expectations, viewpoints and interests.
  • Clerk Grade 11/12
  • Ongoing Full-Time
  • Parramatta
JOB NOTES:
 
Essential requirements - candidates must:
  • obtain and maintain the requisite security clearance for this role
  • have demonstrated experience managing a demanding, high volume, transactional environment and understanding of management practices and systems applicable to this environment.
  • have demonstrated ability to interpret and apply complex legislative requirements in a transactional environment.
  • have relevant tertiary qualifications in law or related areas or equivalent experience desirable
 
To be eligible to apply for this role, you must meet one of the following statuses:
  • an Australian Citizen
  • a permanent Australian resident or citizen of New Zealand
 
Applications from Australian Aboriginal and Torres Strait Islander people are encouraged.
 
This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 12 months.
 
For your application to be considered, you must:
  • attach a cover letter;
  • attach an up-to-date CV/Resume; and
  • address each of the Target Questions in the text boxes provided in the online application or attach as a separate document. Please limit your response to no more than 1 page per question.

Please do not attach copies of Qualifications, Certificates or documentation (other than a Resume/CV) - you can bring these if called for interview.
 
Prior to commencement, the successful candidate(s) will be required to undergo a rigorous National Police Check (criminal history) and obtain and maintain a Security Clearance as determined by the NSW Police Force. For further information on the Security Clearance process click here
 
Applications can only be submitted electronically online via the I Work for NSW website.
 
For information on applying for roles with the NSW Police Force click here
 
To view or download the Role Description click here
 
APPLICATIONS CLOSE: SUNDAY 9 DECEMBER 2018 at 11.59pmEssential requirements - candidates must:
    • obtain and maintain the requisite security clearance for this role
    • have demonstrated experience managing a demanding, high volume, transactional environment and understanding of management practices and systems applicable to this environment.
    • have demonstrated ability to interpret and apply complex legislative requirements in a transactional environment.
  • have relevant tertiary qualifications in law or related areas or equivalent experience desirable
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