Program Director Governance ICT - [Archived Advertisement]

Program Director Governance ICT

About the role

As Director, Program Delivery Government ICT, you will be responsible for overseeing the success of a significant licensing reform program. You will be responsible for providing respectful leadership to a group of 16 staff including Product Manager, Agile Coach & Scheduler roles as you seek to achieve the program outcome.

Encompassing the values of the Department of Customer Service, you will drive performance, ensure governance and build strong relationships/partnerships across NSW government agencies and private sector partners, vendors and PMO partners to ensure successful delivery of Program outcomes and strategic directions.

For more information on the role and its accountabilities, click here to view the role description.

About you

You are an experienced leader across major program delivery who is passionate about delivering quality, complex, high-profile programs where you will be dealing with multiple technical, financial, economic, political and stakeholder challenges. You will have the ability to build strategic/influential relationships with executive management within the program to ensure these stakeholders are appropriately briefed and concerns addressed.

You will drive the program governance leading the program steering committee along with being a pillar of the department's values, compliance and safety throughout the program. As the Director, you will be accountable for ensuring clear lines of communication and the successful delivery of the program.

If you are an experienced executive with these attributes, we want to hear from you.

About us

Customer Service is a new department transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better. Customer Service is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.

For more information on the Department of Customer Service, click here.

Government Technology Platforms (GTP) are a trusted software, platform and infrastructure service provider to industries. Our digital and ICT solutions enable front-line NSW Government customer service staff and citizens to access government services, registers and datasets through secure easy to use portals, websites, Virtual Contact Centre solutions, applications and interfaces including Service NSW. We also facilitate NSW Government and industries to connect, share and house data within a secure and stable environment housed in our state-of-the-art purpose-built facilities.

For enquiries regarding this position, please contact Sarah Kerr, Acting Senior Talent Advisor at sarah.kerr@customerservice.nsw.gov.au

Closing date: 16 April 2021 @ 9.59am

Your application should include an up-to-date resume of no more than five (5) pages that outlines your relevant skills and experience to this position. There are no selection criteria to be addressed.

The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.

If you do require an adjustment during the recruitment process, please notify us on your application form.